Privacy Policy

  2. Privacy Policy

This Privacy Policy describes how Satake Corporation and its group companies (“Satake Group”, “we”, “us”, “our”) process your personal information in accordance with applicable data protection laws in connection with our business and our website. We consider the protection of all personal information processed in the course of business to be our important responsibility, and process such data appropriately in accordance with this policy. For more information about Satake Group, please visit Global Network.

PERSONAL INFORMATION PROTECTION POLICY

Compliance with applicable data protection laws, regulations, guidelines, etc.

We comply with all applicable data protection laws, regulations, guidelines, etc. regarding the processing of personal information.

Collection of personal information

We will collect personal information directly from you or indirectly through our business partners and other companies of Satake Group.

Categories of personal information collected

We may process the following categories of your personal information:

  1. Information collected through our web site
    IP address, device type, browser type, pages visited, date and time of the access, cookies, browsing history on our website, and any other information relating to your browsing environment.
  2. Information you provide when you contact us for inquiries and requests
    Contact information such as first and last name, e-mail address, telephone number, and information you provide in a support request or inquiry.
  3. Information you provide in the course of business relationship with us
    Your name, position/title, company name and affiliated department, contact details such as telephone number and e-mail address, and any other information required for establishing and operating business relationship.
  4. Information you provide as our shareholders
    Your name, contact details (such as address, telephone number and email address), shareholder identification information, and other information required in connection with your status as a shareholder.

Purposes and legal bases for processing personal information

We will process the collected personal information for the following purposes. Depending on where you are located, we will only process your personal information in accordance with applicable data protection laws and based on a legal basis as set out below. In certain jurisdictions, consent may constitute the sole or most appropriate legal basis for the processing of personal information. In such cases, we will rely on your consent for such processing.

  1. Personal information of website visitors

    1. To enable you to visit our websites, to improve and accelerate the presentation of our websites, to analyze website access and browsing behavior, to generate statistics and insights regarding the use of our websites, to adapt and prepare the information offered for specific target groups and to design the websites according to your preferences (legal basis: consent or legitimate interests)
    2. To respond to various inquiries and requests from you (legal basis: legitimate interests)

  2. Personal information concerning business partners

    1. To execute, receive execution of, or manage contracts that we have entered into, such as product delivery, construction work and provision of services (including labour and safety management and employment relationship confirmation necessary for them) (legal basis: legitimate interests or consent)
    2. To conduct research and development of products and technologies (legal basis: legitimate interests or consent)
    3. To conduct business discussions and meetings and to communicate with customers (legal basis: legitimate interests or consent)
    4. To make credit decisions, manage the credit, and collect receivables in the course of transactions (legal basis: legitimate interests or consent)
    5. To operate seminars, exhibitions, demonstrations, and other events, and to provide information related to these events (legal basis: legitimate interests or consent)
    6. To conduct questionnaires, market trend surveys, etc. for the purpose of improving the quality of products and services, etc. and customer satisfaction, etc. (legal basis: legitimate interests or consent)
    7. To send prizes for prize competitions and campaigns conducted by Satake Group (legal basis: legitimate interests or consent)
    8. To provide information on our products, services, technologies, activities, etc. (legal basis: legitimate interests or consent)

  3. Personal information concerning our shareholders

    1. To exercise rights and fulfil obligations under applicable laws and regulations (legal basis: legal obligation or legitimate interests)
    2. To send business reports and other materials distributed to shareholders (legal basis: legal obligation or legitimate interests)
    3. For shareholder management, including the preparation of shareholder data in accordance with prescribed standards under applicable laws and regulations (legal basis: legal obligation or legitimate interests)
    4. To perform administrative work related to the preparation and submission of payment records (legal basis: legal obligation or legitimate interests)

Recipient of your personal information

We may disclose your personal information to our business partners, data analytics service providers, IT service providers (e.g., hosting or IT maintenance and support services), and other companies of Satake Group as well as third parties in connection with complying with legal obligations or establishing, exercising, or defending rights or claims or in relation to corporate transactions (e.g., for court and arbitration proceedings, to law enforcement authorities and regulators, and to attorneys and professionals).

Provision to a third party

When we provide personal information to a third party located outside your country or territory of residence, we will comply with applicable data protection laws by implementing appropriate safeguards, including by ensuring that one of the measures set out below is in place or, where applicable, by obtaining your consent:

  1. the recipient destination ensures an adequate level of protection for your personal information, equivalent to that provided under the laws of your country or territory of residence;
  2. the recipient has entered into a data transfer agreement with us in accordance with the applicable data protection laws of your country or territory of residence; or
  3. we will take other measures as required under the applicable data protection laws of your country or territory of residence.

Further information on the safeguards applied to your personal information when it is transferred outside your country or territory of residence is available by contacting us using the contact details set out in Section 12 below.

Joint Use

Satake Group (excluding Satake Technical Foundation) may jointly use personal information as follows.

  1. Categories of personal information subject to the jointly use
    Personal information within the scope described in Section 3.
  2. Scope of joint use
    Satake Group (excluding Satake Technical Foundation)
  3. Purpose of joint use
    Purposes within the scope described in Section 4.
  4. Name of a person responsible for controlling personal information
    2-30 Saijo Nishihonmachi, Higashi-Hiroshima-shi, Hiroshima-ken, 739-8602, Japan
    Satake Corporation
    Kazuhisa Matsumoto
    President, Representative Director

Security control action

We establish internal regulations and take the following security control measures to prevent leakage, loss, or damage of personal information, including appropriately selecting and supervising third parties where the processing of personal information is entrusted. In the unexceptional event such as a security incident, we will take appropriate and prompt action.

  1. Organizational security control action
    Clarification of functions, roles, responsibilities, and authority for the protection of personal information, including the establishment of a personal information control manager responsible for the processing of personal information
  2. Personnel security control action
    Ensure that matters relating to the maintenance of confidentiality of personal information are included in employment regulations and written oaths, etc., and that periodic training is provided.
  3. Physical security control action
    Locking and access control of the building and floors, as well as carry-out control to prevent theft of equipment, electronic media, and documents that process personal information
  4. Technical security control action
    Installation of security software and other measures on information systems and equipment that process personal information, installation of firewalls and other systems to protect against unauthorized software or unauthorized access from outside, etc.

Retention period of your personal information

We will retain your personal information only for as long as necessary for the purposes for which it is processed, after which it will be deleted or anonymized unless a longer retention period is required by applicable laws or is necessary for the establishment, exercise, or defense of legal claims.

Your legal rights

You have certain rights regarding the personal information we hold about you. These rights may vary depending on your location and the applicable data protection laws, but generally include the following:

  1. the right to obtain information concerning the processing of your personal information and to access such data;
  2. the right to request correction of your inaccurate or incomplete personal information;
  3. the right to have your personal information erased under certain circumstances;
  4. the right to request a restriction on the processing of your personal information under certain circumstances;
  5. the right to object to our processing of your personal information;
  6. the right to receive your personal information in a structured, commonly used, and machine-readable format and to have such data transmitted directly to another recipient, where technically feasible; and
  7. where processing is based on your consent, the right to withdraw such consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

You may exercise your rights by contacting us using the contact details set out in Section 12 below. You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed.

Use of external services

Our websites use the following external services to collect, record and analyze browsing history using cookies. Please refer to their respective privacy policies or terms of use, etc. regarding the use of cookies for these services. If you wish to disable cookies for a particular tool, please visit the opt-out page of the third-party company below and follow the instructions to set your cookies.

[Google Analytics]

[BowNow]

In addition, based on the terms of the contract with the advertising distribution company to which Satake Group outsources the distribution of advertisements, Satake Group may disclose the information such as browsing history (not including information that identifies individuals) linked to cookies to the advertising distribution company. In this case, the advertising distribution company may use the information to display Satake Group’s advertisements on other websites. Such use of information such as browsing history can be stopped by changing the settings on the website of the advertisement distribution company.

Our contact details

If you have any questions regarding this Privacy Policy, your rights, or any other matters regarding our processing of your personal information, please contact each of us using the contact details below:

Global Network

EU Representative
Name: SATAKE SPAIN ENGINEERING S.L.
Address: Madrid, Rivas Square Garden, Calle Marie Curie, 9. 4a, Planta, 28521 Rivas-Vaciamadrid, Spain
Mail address: [email protected]

U.K. Representative
Name: SATAKE EUROPE LTD.
Address: Horsfield Way, Bredbury Industrial Park, Bredbury, Stockport, Cheshire, SK6 2SU, United Kingdom
Mail address: [email protected]

Established November 9, 2026

Addendum for California Consumer Privacy Act

This Addendum describes information for individuals who are “consumers” within the meaning of the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act of 2020) (“CCPA”).

Last Updated: November 9, 2026

Categories of personal information collected

The table below describes the categories of personal information (as defined under the CCPA) that we obtain or have obtained during the 12-month period prior to the “Last Updated” date of this Addendum:

Category of Personal Information Obtained
(as specified in the CCPA)		 Example
Identifiers Contact information (e.g., name, address, telephone number, email address), online identifier, IP address, and similar identifiers, etc.
Other personal information Information you provide in a support request or inquiry
Commercial information Shareholder identification information, information required in connection with your status as a shareholder, and information required for establishing and operating business relationship.
Internet or other electronic network activity information IP address, device type, browser type, pages visited, date and time of the access, cookies, browsing history on our website, and any other information relating to your browsing environment
Professional or employment-related information Company name, affiliated department, position/title, etc.

Sources of collection of personal information

The categories of sources from which we obtained your personal information during the 12-month period prior to the “Last Updated” date of this Addendum are as follows:

  • Obtained directly from you
  • Through access to our websites
  • Through Satake Group

Business or commercial purposes

For the business or commercial purposes described in Section 4 of this Privacy Policy, we obtain, use, and have obtained during the 12 months preceding the “Last Updated” date of this Addendum, your personal information.

In this regard, we do not collect or process your sensitive personal information for the purpose of inferring characteristics about you.

Sale, sharing, and disclosure of personal information

  1. Sale of personal information
    We do not sell personal information, including the personal information of consumers under 16 years of age, and have not sold personal information during the 12 months preceding the “Last Updated” date of this Addendum.
  2. Sharing of personal information
    We do not share, and have not shared during the 12-month period prior to the “Last Updated” date of this Addendum, your personal information, including the personal information of consumers under 16 years of age, with third parties.
  3. Disclosure of personal information for business purposes
    We have disclosed your personal information described in 1. above to third parties for business purposes during the 12-month period prior to the “Last Updated” date of this Addendum. The third parties to whom we have disclosed such personal information are our business partners, data analytics service providers, IT service providers (e.g., hosting or IT maintenance and support services), and our companies of Satake Group.

Your right

  1. If you are a California consumer, you have the following rights regarding your personal information.
    1. Access: You have the right to request, twice in a 12-month period, that we disclose to you the information we have obtained, used, and disclosed about you during the 12 months preceding your request including the following:
      • The categories of personal information we have collected about you;
      • The categories of sources from which the personal information is collected;
      • The business or commercial purpose for collecting or sharing your personal information;
      • The categories of third parties to whom we have disclosed your personal information; and
      • The specific pieces of personal information we have collected about you
    2. Deletion: You have the right to request that we delete certain personal information we obtained from you.
    3. Correction: You have the right to request that we correct inaccurate personal information we maintain about you.
    4. No discriminatory treatment: You have the right not to receive discriminatory treatment from us for the exercise of privacy rights conferred by the CCPA.
  2. To submit an access request, deletion request, or correction request, please contact us using the telephone number or web form below.
    TEL: 1-866-728-2531
    Web: https://satake-usa.com/request-product-info/
  3. Because we do not sell or share your personal information to or with third parties, we do not process opt-out preference signals from Global Privacy Control.
  4. To protect your privacy and maintain security, we take steps to verify your identity before granting access to your personal information or responding to your request for deletion or correction. If we receive a request to access, delete, or correct personal information, we will first request certain personal information that you have already provided to us (such as your name and email address) and verify your identity by matching the information you provide against the information we already maintain. If we are unable to verify your identity because you do not provide such information, we may deny your request.
  5. If you use an authorized agent to make an access, deletion, or correction request on your behalf, we may require that the authorized agent provide documents proving that you gave the agent signed permission to submit the request. Also, we may require that you either (i) verify your own identity directly with us or (ii) directly confirm with us that you provided the authorized agent permission to submit the request.
  6. We do not use or disclose your sensitive personal information for purposes other than those specified in the CCPA; therefore, we are not subject to the right to limit the use or disclosure of sensitive personal information.

Updates to this Addendum

We may update this Addendum from time to time. The “Last Updated” date at the top of this Addendum indicates the date on which this Addendum was last revised. Any changes will become effective when we post the revised Addendum.

To notify you of any material changes to this Addendum, we will post a prominent notice on our website and update the “Last Updated” date shown at the top of this Addendum.

Contact information

If you have any questions or concerns regarding this Addendum or our privacy practices, please contact us using the contact information set out in Section 12 of this Privacy Policy.

How can we help you?

From product overviews to in-depth implementation support, our SATAKE specialists are ready to help.

Contact Us